The next generation of public works agencies are adding drone programs to improve their operations and deliver significant business value. Drones can be the front line to emergency response operations to give public works professionals a spatial insight into damage done to an area, and this is much safer than sending people in right away. In this workshop, Chase Fisher, Solution Engineer Lead on the State and Local Government team at Esri, lays the foundation to getting drone operations running. This workshop was for technical staff to understand what to do after a drone program is implemented in terms of planning their flight, data collection, and data processing.